Dubai Airport Careers – Customer Service Roles at Emirates Group
Dubai International Airport is not just the busiest airport in the world by international passenger traffic—it is also a hub for career seekers from across the globe. The Emirates Group, a prestigious aviation and travel conglomerate, is now hiring for a wide array of Customer Service roles at Dubai Airport. These positions offer unparalleled opportunities for career advancement, comprehensive training, and the chance to be part of one of the world’s most recognized and respected brands in aviation.
Why Join Emirates Group for Customer Service Careers in Dubai
The Emirates Group, which includes Emirates Airline and dnata, is globally renowned for excellence in aviation, cargo, ground handling, catering, and travel services. Headquartered in Dubai, it provides a stimulating environment with access to cutting-edge technology, a vibrant multicultural workforce, and an attractive salary and benefits package.
Working in customer service at the airport means being the first and last point of contact for travelers, representing the face of a brand trusted globally. Whether you’re working on the ground or behind the scenes, you’ll be part of a dynamic team making air travel smoother, more enjoyable, and more efficient.
Available Customer Service Roles at Dubai Airport
The Emirates Group is hiring for both front-line and back-office customer service positions. Here’s a comprehensive look at the available roles:
1. Airport Services Agent – Emirates & dnata
- As an Airport Services Agent, you will play a crucial role in ensuring seamless travel experiences for passengers from check-in to boarding. Your tasks may include:
- Greeting and assisting passengers at check-in counters and boarding gates.
- Ensuring compliance with safety protocols and operational procedures.
- Handling baggage concerns and providing timely solutions.
- Coordinating with internal departments to deliver smooth service transitions.
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Requirements:
- Fluent in spoken and written English.
- High school diploma (A levels or equivalent).
- Excellent interpersonal and conflict resolution skills.
- Willingness to work flexible shifts, including weekends and holidays.
- Basic computer literacy in Microsoft Office Suite.
2. marhaba Services Agent – Personalized Travel Assistance
- marhaba, meaning ‘welcome’ in Arabic, is a premium passenger service under dnata. marhaba Services Agents are entrusted with delivering VIP assistance for travelers seeking personalized care. Duties include:
- Escorting unaccompanied minors and passengers with special needs.
- Providing VIP check-in and lounge services.
- Supporting non-English speaking passengers through translation and assistance.
- Ensuring that all client expectations are met with precision and empathy.
Requirements:
- Friendly, polished demeanor with exceptional communication skills.
- Fluency in English; additional languages are a bonus.
- Willingness to wear a uniform and uphold grooming standards.
- Physical fitness to assist passengers with luggage and navigate airport terminals.
3. Contact Centre Service Agent – Emirates Group
- As a Contact Centre Service Agent, you’ll be based at the Emirates Group’s advanced customer service center. Your responsibilities revolve around digital and voice-based support channels:
- Managing inbound calls, chats, emails, and social media queries.
- Assisting customers with flight bookings, changes, and inquiries.
- Upselling services like baggage upgrades, seat selection, and special services.
- Logging data accurately in the system and following up on unresolved issues.
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Job-Specific Requirements:
Proficiency in English and one of the following: Arabic, French, German, Italian, Japanese, Mandarin, Korean, Czech.
Strong typing skills and the ability to handle digital conversations with speed and clarity.
Ability to maintain focus under pressure in a fast-paced contact centre environment.
A sales-oriented mindset to maximize customer satisfaction and conversion.
Comprehensive Training Program for New Hires
Successful candidates will undergo a comprehensive training program tailored to their specific role. The training includes:
In-depth knowledge of customer service protocols.
Hands-on system training (DCS, reservations, CRM platforms).
Soft skills workshops on empathy, problem-solving, and cultural awareness.
Simulation-based learning through gamified modules and mock scenarios.
Once trained, candidates are assigned roles within Emirates Airport Services, dnata, marhaba services, or the Contact Centre depending on their skills and preferences.
Hiring Process – Step-by-Step Breakdown
- Step 1 – Application Submission
- Start by applying through the official Emirates Group careers portal. A confirmation email will be sent upon successful submission.
- Step 2 – Application Review
- Recruiters will assess applications based on qualifications, experience, and alignment with role requirements.
- Step 3 – Video Interview & Assessment
- Shortlisted candidates will be invited to complete an interactive video assessment via HireVue, which may include scenario-based questions and real-time simulations.
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Step 4 – Offer of Employment
Candidates who clear the assessments will receive a formal offer letter detailing the role, compensation, and benefits.
Benefits of Working with Emirates Group
Emirates Group offers more than just a job—it offers a lifestyle. Here’s what you get as a part of the team:
Competitive tax-free salary.
Annual travel benefits for you and your family.
Full medical coverage and health insurance.
Access to company-provided accommodation or housing allowance.
Transport benefits to and from work.
Staff discounts across global retail, hospitality, and travel partners.
Performance-based career growth opportunities across the Emirates Group.
Who Should Apply?
We are looking for enthusiastic, motivated, and culturally aware individuals who:
- Thrive in customer-facing roles.
- Can handle fast-paced, high-pressure environments with professionalism.
- Are willing to work across various time zones and shifts.
- Possess a genuine passion for travel and aviation.
- Whether you’re just starting your career or seeking a new challenge in the world of aviation, Emirates Group provides an environment where growth and excellence are part of everyday work.
Apply Today and Be a Part of Dubai’s Aviation Legacy
Becoming part of Dubai Airport careers in customer service is not just a job—it’s a gateway to the world. Whether at the frontline or behind the scenes, you’ll contribute to an extraordinary customer experience that’s second to none. Join one of the world’s most admired aviation employers and take flight towards a rewarding future.